N° 07 · Health · Mobile · ← back to index
NHS · UHCW
A safe voice for NHS staff.
University Hospitals Coventry and Warwickshire NHS Trust wanted every employee to be able to raise concerns conveniently and anonymously, any time, from anywhere. We built the app that made it work, on their existing infrastructure.
Users
~11,000 staff
Concerns raised
+700%
Delivery
12 weeks
Framework
Freedom to Speak Up
Results
A seven-fold increase in concerns raised.
01 / 04
+700%
Concerns raised
02 / 04
10k
Staff reached
03 / 04
12wk
Delivery
04 / 04
4.8★
Rating
§ II · Access
The phone they already have.
Most NHS staff do not use a computer in their working day. Concerns were going unheard because the existing channels assumed people at desks.
SpeakUp works on personal phones, in seconds, anonymously if needed.
Mobile-first
Anonymous
Accessible
§ III · Governance
Safe, audited, trusted.
Every concern is routed to the right FTSU guardian with a full audit trail.
Built inside NHS security architecture from day one. The trust did not need to exempt anything to adopt it.
NHS DSP
Audit
Role-based
GDPR
Client voice
“We have finally heard from the voices we always knew were there.”
Chief Nurse
UHCW NHS Trust
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